Salon FAQ


Why is a trim the same price as a cut?

Trims usually require more attention to detail. When removing a ¼  inch or more from your hair 6-8 weeks after your initial cut, we’re able to see a clear guideline as to where we’ve been and where we’re going. It requires more focus and precision to remove JUST a ¼ inch and maintain the previous shape and style than creating something brand new for you. We go through the entire hair cut with the exact same focus, sectioning, effort, and precision that we do during your initial cut.

Can I skip the blow dry after a cut?

Unfortunately not.  Generally speaking, the initial shape is created when your hair is wet. I will then spend time refining the shape and removing weight (if necessary!) and/or texturizing after we style your hair into shape.  

Why do you sometimes cut wet and other times dry?

Depending on what service you book in for I do sometimes cut first.  If you’ve booked in for a colour melt, ombre or balayage service, I will usually cut first so we can customize the colour according to your cut. Also, depending on your hair density, texture and desired result, a dry cut is sometimes the best way to achieve your hair goals.

What’s the difference between a gloss, tone, and shine treatment?

Technically speaking, the base for all of the above is the same.  

A shine treatment contains no pigment and imparts a beautiful shine on the hair

Some people refer to a ‘gloss’ as a shine treatment or toner .  A gloss may contain pigment or no pigment at all.  If ever you’re unsure when you hear a stylist use this word  - just ask!

A toner does contain pigment. Whether we just do a gloss or a toner, your hair will ALWAYS look and feel better than it did before.  It is virtually ammonia free and I customize each and every toning service to your hair needs.   Longevity of the toners are generally 6-8 weeks. However, how often you wash your hair, what products you use at home, heat styling, hair integrity and porosity, what your natural colour is and even the type of water you have in your home, all have an affect on the lasting power of your toner.  6-8 weeks is a general guideline, if it lasts longer - fantastic! If you need one sooner, I will be here to do it for you.

What is  balayage and/or hair painting?

Balayage is a French word that means ‘sweep’.  .  Balayage and hair painting are interchangeable words which mean the act of sweeping/painting lightener onto the hair. Balayage is a technique , not a result. The result of this technique is a beautiful sun kissed color.  If you’re looking for a result that’s a little more drastic in one session, lighter, or a cooler result, this may not be the best approach for you.

Ombre, sombre, balayage, foilayage, color melts – what are these things and which one do I need?

Balayage/Hair painting - is the technique of sweeping lightener (bleach) onto the hair to achieve a natural, sun kissed and softly blended result.

Ombre - Is the result of a specific technique. Using either the balayage method or foilyage technique for example, the gradual transition from dark at the root to lighter on the ends is what we call ombre.

Sombre - I like to say the sombre is both a technique and a result.  If a softer well blended ombre with varying hues, tones, depth and contrast is what you’re looking for, than sombre is it!  I  paint and blend - either within a foil or balayage - to create a natural looking soft ombre.

Foilyage - “Foilyage” is a technique colorists use when they want to get more lift out of the ends and can’t achieve that with balayage or traditional foils. They go in and balayage inside the foil” -  Mari Kate O’Connor, Senior colorist at Eva Srivo Salon in NY

Colour melt /Root smudge/Root shadow/ Shadow root - is a technique I use  to lower the maintenance of either existing highlights, or we will ‘put your root back in’ . Sometimes depending on how dark your natural color is, to avoid unwanted warmth a traditional highlighting method is used, THEN we go back in and tone the root area back down to match your own natural color or created a ‘melted’ effect.  

Babylights - are quite similar to a traditional highlight, however the weaved highlight that I  put in a foil is  extremely fine, thus requiring more time than a regular highlight appointment. You won’t see any streaks or stripes, in fact what you should see is an extremely natural looking hue and low maintenance result that most of our clients only need to retouch every 12-16 weeks.

I really want a bright fun vivid color – can it be done in 1 appointment?

Sometimes…..although most of the time no.  I always require an in salon consult prior to you booking an appointment for a service like this.  If a consult is not booked, and you’ve booked yourself in for ‘highlights’, on the day of your ‘highlight’ appointment a deposit will be required to book  in the future for your vivid color.  The reason is this, if you’ve been dishonest about the service you’re booking for, and I’ve reserved 3 or 4 hours or more for you - I have declined maaany people who were interested in that spot. A vivid appointment is NOT a regular color service and 99% of the time requires multiple sessions.  If you’re unsure of what you need, or what steps, maintenance and products might be involved, bring along some inspiration photos and I will  be happy to go over the entire process with you.

Why do the prices vary so much for colour services?

Not every client has the same hair texture, density, length nor natural color. The prices ‘start at….’ If you have specific questions, or are looking for a change and are unsure of the steps , products and maintenance routine required, again just ask!

I’m blonde and a few weeks after my appointment my hair gets brassy, what are my options?

I’ve got you covered! First line of defense would be a violet conditioner or shampoo! Violet shampoos and conditioners are usually on hand in the retail area. Other options include coming back  in about 6-8 for a toner (or before!) as usually by then, it’s when you're due for one anyways. Everyone’s hair is different. As mentioned before there are so so many factors that contribute to a gorgeous lasting color, and I’m here to provide you with the tools to maintain it.