Deposits can be made by e-transfer or any other form in studio. On the wedding day I bring my portable debit machine with me as well. If you are going to pay with cash please notify me before hand and I'll ensure to come prepared to provide you with change if necessary.
Why do I have to provide a deposit?
The deposit secures your spot. I only require a 20% deposit, not 40% or more like most industry professionals. As I do receive multiple on location requests for the same day, this means I will be declining all other weddings once your deposit is received.
Why do you charge travel fees to some destinations?
On location hair services is a luxury service, it is not a service that all stylists nor salons provide. For this reason, certain destinations outside the city limits require much more travel time, and therefore is an added expense.
Why does 1 person have to take care of the payment for my entire bridal party? Why can't you collect it yourself from each individual person?
I will email you a detailed invoice with the cost breakdown, this way if you choose to collect payment from your bridal party, you'll have all the details. There is so much going on the day of the wedding, I have found this is the easiest way to avoid any confusion regarding payment. This also saves me and everyone else time within your bridal party trying to figure out what's going on' and allows me to focus on the hair and everyone else to focus on enjoying the big day!
Why is there an 'extra charge' for a blow dry if someone from my bridal party shows up with wet hair?
During my first few conversations with potential brides, I always specify to 'arrive with 100% dry hair'. Seeing as most hair and makeup prep is only a few hours at most, this allows me to respect your timeline the day of your wedding, and ensures that everyone is completed in a timely manner. If anyone fails to follow instructions, and would like me to blowdry their hair (assuming there is time!) that is an extra service, which is therefore an extra charge.The same principle applies in the hair salon - if you'd like a a full highlight vs a partial - it's an extra service which is an extra charge.
Can I add people for hair services the day of my wedding?
Just ask! Whether it be the day of the wedding (which happens often!) or before, I will try my absolute best to accommodate you. After being in the industry for 14 years, I'm able to work quickly and efficiently. I also reserve a little 'extra time' on wedding days in case anything unexpected comes up and delays the hair and makeup process...which means I can sometimes fit that unexpected guest in!
Someone from my bridal party changed their mind last minute and decided not to have their hair done on my wedding day. Can I get a refund?
Unfortunately not. The minute I receive your deposit, I decline all other wedding inquiries. If anyone changes their mind, I will be more than happy to accommodate another guest.
Other stylists offer group discounts - why don't you?
I'm fully aware many industry professionals do, and it's not something I personally agree with. My stance on group discounts is this:
More people=more work. Not less work.
Why is your rate for the flower girl based on the amount of hair they have and not their age?
During my career, I have met some young flower girls that have more hair than women my age, and for this reason I decided to price accordingly.
Why am I obligated to book a wedding trial? Why can't we just figure it out the day of my wedding?
Your wedding day is not the day you should be 'figuring it out'. This allows me the chance to meet you, discuss your hair vision with you, make any recommendations necessary (for example, hair padding or the perhaps the requirement for hair extensions) and also - more often than not, most brides end up picking a completely different style than they had originally planned for!
Why do I have to pay for parking and park entrance fees?
Again, on location hair services is a luxury service that not all stylists provide. Park entrance fees and parking are not included in the rates.
During the trial, do we only try out 1 hair style?
No! We can do as many as you like (within reason of course!) please don't ask for 10 :) A few things to keep in mind:
-the more we play around with the hair, the frizzier and more textured it will be. Don't freak out. This is what a trial is for. The day of your wedding we'll just be doing the one style, which means the hair will not be moved around and played with so much.
-try and pick your favorite 2 or 3 styles so you don't overwhelm yourself. Or, bring all your photos, we'll go over them together. I'll help you figure out which elements you are drawn to, and from there, we'll create something customized just for you.
Why do you only allow 1.5hrs for a wedding trial? Can I request a longer trial?
I've found that 1.5 hours is more than enough time to discuss and create a few different hair styles. If you think you may need or want more time, please just ask and Ill book you in a two hour slot. The rate for a 1.5hr trial is $130+gst an a two hour trial is $160+gst.
I'd like to have 2 different styles on my wedding day- is this possible?
Yes it is, please contact me for rates.
Should I buy products for touch-ups or will you provide me with something?
I always provide the bride with a little bag of hair treats and some fun extras for the rest of your day once I leave.
Do you have an assistant?
I have few trusted individuals I can reach out to if necessary. One thing to keep in mind - not everybody books as far in advance as I do, therefore I will not be able to confirm who will be coming with me till closer to your wedding day.
Do you offer makeup services?
Unfortunately I do not, my sole focus is hair. Please reach out to Nicole Saxton email@example.com
Salon FAQ & policies
Due to the artistic nature of providing your hair service, I do not offer refunds on any service(s) performed. If for any reason you are not satisfied with your service(s) please contact me within 24 hours so we can remedy the situation. After 24hrs it will automatically be a regularly priced service, no exceptions. If you choose to go elsewhere before the agreed upon revision appointment, unfortunately it will again be done as a regularly priced service.
An in person consult will be required prior to booking the revision service. I allot ample time within the appointments to properly go over your current hair situation, present and future hair goals, as well as explain the process (present and future processes if its a huge makeover!) I break down and explain inspiration pictures, talk about photo manipulation & social media filters so there is a common understanding regarding: overall goals, process, cost, as well as hair integrity.
Client/service refusal policy
I reserve the right to refuse any service requested if I feel it will directly compromise the integrity of your hair. For example, if you come to me as a solid bleached blonde (think Gwen Stefani!) and you are requesting I perform an all over bleaching service that I know will compromise the health of your hair - I will say no. As a professional, sometimes saying no IS the right thing to do, even if it may be upsetting at that particular moment. Pretty please trust that I genuinely have your best interest at heart.
Why is a trim the same price as a cut?
Trims usually require more attention to detail. When removing a ¼ inch or more from your hair 6-8 weeks after your initial cut, we’re able to see a clear guideline as to where we’ve been and where we’re going. It requires more focus and precision to remove JUST a ¼ inch and maintain the previous shape and style than creating something brand new for you. We go through the entire hair cut with the exact same focus, sectioning, effort, and precision that we do during your initial cut.
Can I skip the blow dry after a cut?
Unfortunately not. Generally speaking, the initial shape is created when your hair is wet. I will then spend time refining the shape and removing weight (if necessary!) and/or texturizing after we style your hair into shape.
Why do you sometimes cut wet and other times dry?
Depending on what service you book in for I do sometimes cut first. Do you wear your hair soaking wet everyday? No! Therefore, it makes sense for most clients to cut dry. If you’ve booked in for a colour melt, highlight, ombre or balayage service, I will usually cut first so we can customize the colour according to your cut. Also, depending on your hair density, texture and desired result, a dry cut is sometimes the best way to achieve your hair goals.
What’s the difference between a gloss, tone, and shine treatment?
Technically speaking, the base for all of the above is the same.
A shine treatment contains no pigment and imparts a beautiful shine on the hair
Some people refer to a ‘gloss’ as a shine treatment or toner . A gloss may contain pigment or no pigment at all. If ever you’re unsure when you hear a stylist use this word - just ask!
A toner does contain pigment. Whether we just do a gloss or a toner, your hair will ALWAYS look and feel better than it did before. It is virtually ammonia free and I customize each and every toning service to your hair needs. Longevity of the toners are generally 6-8 weeks. However, how often you wash your hair, what products you use at home, heat styling, hair integrity and porosity, what your natural colour is and even the type of water you have in your home, all have an affect on the lasting power of your toner. 6-8 weeks is a general guideline, if it lasts longer - fantastic! If you need one sooner, I will be here to do it for you.
What is balayage and/or hair painting?
Balayage is a French word that means ‘sweep’. Balayage and hair painting are interchangeable words which mean the act of sweeping/painting lightener onto the hair. Balayage is a technique , not a result. The result of this technique is a beautiful sun kissed color. If you’re looking for a result that’s a little more drastic in one session, lighter, or a cooler result, this may not be the best approach for you.
Ombre, sombre, balayage, foilayage, color melts – what are these things and which one do I need?
Balayage/Hair painting - is the technique of sweeping lightener (bleach) onto the hair to achieve a natural, sun kissed and softly blended result.
Ombre - Is the result of a specific technique. Using either the balayage method or foilyage technique for example, the gradual transition from dark at the root to lighter on the ends is what we call ombre.
Sombre - I like to say the sombre is both a technique and a result. If a softer well blended ombre with varying hues, tones, depth and contrast is what you’re looking for, than sombre is it! I paint and blend - either within a foil or balayage - to create a natural looking soft ombre.
Foilyage - “Foilyage is a technique colorists use when they want to get more lift out of the ends and can’t achieve that with balayage or traditional foils. They go in and balayage inside the foil” - Mari Kate O’Connor, Senior colorist at Eva Srivo Salon in NY
Colour melt /Root smudge/Root shadow/ Shadow root - is a technique I use to lower the maintenance of either existing highlights, or I will ‘put your root back in’ . Sometimes depending on how dark your natural color is, to avoid unwanted warmth a traditional highlighting method is used, THEN I go back in and tone the root area back down to match your own natural color or create a ‘melted’ effect.
Babylights - are quite similar to a traditional highlight, however the weaved highlight that I put in a foil is extremely fine, thus requiring more time than a regular highlight appointment. You won’t see any streaks or stripes, in fact what you should see is an extremely natural looking hue and low maintenance result that most of our clients only need to retouch every 12-16 weeks.
I really want a bright fun vivid color – can it be done in 1 appointment?
Sometimes…..although most of the time no. I always require an in salon consult prior to you booking an appointment for a service like this. If a consult is not booked, and you’ve booked yourself in for ‘highlights’, on the day of your ‘highlight’ appointment a deposit will be required to book in the future for your vivid color. The reason is this, if you’ve been dishonest about the service you’re booking for, and I’ve reserved 3 or 4 hours or more for you - I have declined maaany people who were interested in that spot. A vivid appointment is NOT a regular color service and 99% of the time requires multiple sessions. If you’re unsure of what you need, or what steps, maintenance and products might be involved, bring along some inspiration photos and I will be happy to go over the entire process with you.
Why do the prices vary so much for colour services?
Not every client has the same hair texture, density, length nor natural color. The prices ‘start at….’ If you have specific questions, or are looking for a change and are unsure of the steps , products and maintenance routine required, again just ask!
I’m blonde and a few weeks after my appointment my hair gets brassy, what are my options?
I’ve got you covered! First line of defense would be a violet conditioner or shampoo! Violet shampoos and conditioners are usually on hand in the retail area. Other options include coming back in about 6-8 for a toner (or before!) as usually by then, it’s when you're due for one anyways. Everyone’s hair is different. As mentioned before there are so so many factors that contribute to a gorgeous lasting color, and I’m here to provide you with the tools to maintain it
Hair Extensions & Salon Services
Do you offer clip in hair extension rental?
Presently, I do not. Perhaps in the future I will! If you are looking to purchase clip-ins, I can definitely help you pick the appropriate shade and length, as I am able to order them for you once we match up your color in studio. It takes 2 weeks to receive them once we order so please plan accordingly.
Are you able to do other hair extension services as well?
Yes! I do tape-in extensions, itip, flat tip, and fusion. If you have any questions just ask.
Do you offer salon services as well such as all over color, highlights or balayage or a healthy trim before my big day?
Absolutely...all of the above! Again, please email me with any questions regarding salon services you may have, and feel free to include any hair inspiration photos you've spent hours googling, pinning, or screen shots of people you've creeped :) You can click on "Book an Appointment" at the top of this page as well.
What products do you use?
I have my favorites, I use what works!
What happens if I have a product allergy?
Please notify me prior to your event date so I can ensure to have the proper products on hand. Otherwise you may be asked to provide your own.
I just graduated from cosmetology school and am not comfortable with updos - can you help me?
Absolutely. A little known fact about me - when I attended cosmetology school we were taught 3 updo's (yes that's right!) The majority of what I know and do has been self taught, trial and error on mannequin heads, experimenting, taking classes, asking questions, and having the opportunity to work alongside other talented people in the industry. Please contact me if you're interested in a one on one hair session, or even if you just have some questions - I'd love to help out in any way I can!
I'd like to assist you to see if on location bridal work is the path I'd like to take.
Of course. All I ask is that you arrive on time, look professional and please don't text on your phone the whole time. Contact me through email if you'd like to tag along, or again if you have any questions - ask away.
I'm an established hair stylist already and would also like to do on location bridal work as well as other freelances.
Send me an email with any questions you may have, along with a brief summary of your experience and education and we can set up a time to discuss possibilities.